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簡評:蘋果官方回應降速門事件,我們一切都是為了用戶體驗。 蘋果在周三回應,司法部,證券交易委員會正在調查「降速門」事件,蘋果已經收到了美國政府提出的問題。
蘋果官方回應:我們絕不會降低 iPhone 的體驗來讓用戶購買新機-1.jpg (26.42 KB, 下載次數: 48)
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2021-2-26 17:25 上傳
蘋果表示永遠不會故意「降低用戶體驗來推動客戶升級」。
蘋果 12 月份承認,為了保護老化的電池,確實暗中讓舊 iPhone 變慢。為了應對消費者的反彈,該公司將 iPhone 6、iPhone 6S 和 iPhone 6S Plus 的換電池價格從 79 美元降至 29 美元。
在周三的聲明中,蘋果也表示將在春季發(fā)布一個更新,能夠讓消費者自己看到 iPhone 的損耗,并且可以讓用戶自行選擇是否開啟自動速度模式。
聲明原文:
"About a year ago, we delivered a software update that improves power management during peak workloads to avoid unexpected shutdowns on certain iPhones with older batteries. We know that iPhones have become an important part of the daily lives of our customers and our intention was to improve the customer experience."
"We sought to further improve the customer experience in December by announcing a significant discount on replacement batteries for certain iPhones. We also announced that we began developing a new iOS feature to show battery health and which would recommend when the user should consider replacing their battery. These actions were taken to further assist our customers and help extend the life of their iPhones. In addition, users will be able to see if the power management feature is being used to prevent unexpected shutdowns, and turn if off if they so choose. These features will be included in a developer release next month and a user release this Spring."
"As we told our customers in December, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love. Making iPhones last as long as possible is an important part of that."
"We have received questions from some government agencies and we are responding to them." 譯文:
大約一年前,我們向用戶推送了一個升級,升級主要提升了 iPhone 的電源管理能力,在芯片高負載時防止電池老化的手機突然關機。我們知道 iPhone 現在是消費者日常生活的重要部分,而我們的初衷是提升用戶的體驗。
今年十二月我們公布了換電池方案,希望借此能夠提高用戶的體驗。同時蘋果還在開發(fā)新的 iOS 功能,讓用戶清楚的了解電池狀態(tài),在適當的時候建議用戶考慮更換電池。以上的種種行動是為了進一步幫助用戶,延長 iPhone 的使用壽命。此外,用戶可以自己決定是否關掉電源管理功能。這些新功能包含在下個月發(fā)布的 developer release 中,正式版本將會在今年春季推送給用戶。
就像我們去年 12 月所說的,蘋果從沒有,將來也決不會有故意縮短舊設備的壽命,從而讓消費者購買新機的行為。我們的目標是創(chuàng)造用戶喜歡的產品。讓 iPhone 盡可能的用更長時間也是其中很關鍵的一部分。
我們確實收到了一些政府機構的詢問,蘋果正在做出回應。
原文:Apple: We would never degrade the iPhone experience to get users to buy new phones
相關文章:園長:蘋果如何用新軟件破壞舊設備
極光日報,極光開發(fā)者旗下媒體。
每天導讀三篇英文技術文章。
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